Welcome, glad to have you with us!
Please view below steps for proper conduct at our Chinese Japanese restaurant.
Terms: Chinese Japanese restaurant, a.k.a. a Japanese restaurant in China, not a Chinese-Japanese restaurant. You know right?
Positions these guidelines apply to: Waiter/waitress
Please follow the rules mentioned below. It is of utmost importance to follow these guidelines exactly as they are written!
- When a customer (but honestly anyone) enters, be sure to say ‘WELCOME’ in Japanese (Irasshaimase (いらっしゃいませ) ). However, to not let customers be confused that they are in Japan, two important rules must be followed.
a. Be sure to pronounce Welcome unclearly and incorrect. ‘WECO’, ‘WLCM’, ‘WLECMOE’ are all acceptable. In (Chinese) Japanese it should sound something like ‘Ilashaima’, ‘Irashamse’, ‘Irashase’.
b. Volume is more important than looks. So be sure to say it in a loud voice (scream if necessary), then you can have any expression on your face that you would like.
- Once a customer has entered, be sure that at least two of you talk to her/him.
- Guide the customer to a seat first. If the customer is hesitant to sit down on the spot, mention that any of the available seats can actually be taken. If necessary, walk around for a few minutes.
- When the customer is seated, be sure to look at her/him for a period of time until it gets awkward. Wait with going away anyway until the customer says you can do so.
- If the customer wants to order, be sure to avoid her/his gaze for a while. You might want to chat with your colleagues (of whom at least two should be free at the same time), look at your phone, clean a specific spot with a dirty cloth etc. to make sure you are not looking at her/him immediately. When you are ready, go to the customer for her/his order.
- While food is being prepared for the customer, feel free to loiter around, chat with colleagues, look at your phone or pick your nose. For the last activity, try to make sure as much as possible that nobody sees you. If they do, wipe it on your clothes.
- Once food is there, be sure to help the customer eat it (mix food, turn food, cut food, put on a stove etc.) so that you do not have nothing to do all the time.
- When the customer wants to pay, make sure there is another colleague at the cash desk, so she/he has something to do as well.
- As the customer is leaving, scream/shout something like ‘TNAK YO’ or ‘ALIAGTO GOSAIMA’.
If you follow all of these rules, you should be able to deliver service perfectly compliant with our standards. And remember the most important rule of all:
We are a Japanese restaurant in China. We do not solely copy, but add our own Chinese flavor to the service. That is what makes us special.