Stellar sales techniques

I am no sales person. To be honest, I did some minor sales-involved tasks during my (side) jobs and they all gave me anxiety. The fact that I do not have any talent for bluffing does not help either.

That does not mean I cannot recognize good from bad sales though. China, for all its lack of service does have a very well-developed sales culture. Up ’till a certain point.

Realtor employees try to hand you out flyers for any overpriced apartments they sell on any corner of the street. Enter a shopping mall and you are sure to be approached by a friendly lady who will fix your brows. Take the escalator at a subway station and there will be a (often not so) fit guy waiting to get you into the next gym as fast as possible.

Talking about this last one, a few weeks ago was actually the first time a friend and I took the guy up on his offer. Wanting to go to another gym which turned out to be closed, something that also happens often without any warning in China, we decided to see how free this free trial would be.

After a thorough workout (thanks friend!), we took a shower, picked up our stuff and handed in our locker keys. Not wanting to waste this grand opportunity, the girl behind the counter urged us to not leave yet. Being the nice people we are, we decided to wait it out and politely decline any sales pitch that would follow.

A sales guy came out, one of the not so fit ones, and he started directly throwing all kinds of things at us: “We have very new equipment. You should definitely get your membership here. Do you know our prices?” Decidedly, my friend and I pretended to be looking around and mentioned wanting to check out some other gym facilities and prices. “But do you know our prices?” The guy urged again. My friend and I shared a brief, suspicious glance and I said: “Yeah, we have looked on your website what it said.” Without any hesitation, the answer was, “No no, those prices are not correct. Do you know our real prices?”

I almost thought that the manager would come and throw him out immediately. I could imagine people in the Netherlands being like, “Why are spreading false information about your service? I do not do business with liars, get out of my face!” It is interesting how different people handle these things. I think in general Chinese sales people just tend to throw out everything and then see if something sticks. And apparently, this guy thought pricing would be the real money deal.

Welp, it was not. After hearing it was 7.000 RMB that did not raise our interest. It is tough being in sales.

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