So there’s not many things I actively emphasize about being Dutch or Northern European, but direct communication and efficiency are. Having lived in China for about 4 years, I have experienced the differences and adapted many times.
Of course this is partly because ‘When in Rome do as the Romans do’. At the same time, there is also a sort of fatalistic mentality that even if you would try your hardest to change the process or way things go, it will not happen and make nobody any happier in the process either.
After my washing machine soap, I hoped I would be free of repairs for a while. Alas, I had tried to ignore the bubbles on the wall of my covered balcony, which slowly started to grow moldy. Once it seemed the wall would be able to move by itself any minute now, I caved and started the repair process.
Since I rent through an official agency, the process seemed to be relatively straightforward. Just choose which part of your home needed to get repaired through the app, take a few pictures, add some relevant comments, choose the convenient timing and then you’ll automatically be assigned a repairman or woman.
These processes do go very quickly in China, so after providing all the information in the morning, I already got contacted by a repair guy in a few hours. We agreed to him coming at a certain time in the afternoon and I minded my own business. When the time arrived that he was supposed to come, I did not really pay attention and decided to sit it out and see how long it would take. He was an hour late. Oh well, what can you do.
To those who remember my last series on repairing stuff in your house in China, it probably will not surprise you what happened next. A guy knocked on my door, looked at my wall, took some photos and told me he would inform someone else come again to repair. Wash, rinse, repeat.
Long story short, I had 2 more people coming (not on time as well of course) and taking photos again. After the third person not actually doing anything, I was just not very motivated to continue with the process. But, after that third person someone actually came to fix the wall, hallelujah!
The only thing was, after asking him about the leak in the roof, he said: “I’m not responsible for that. You’ll need to get on the roof, ask your account manager about the arrangement for that.” Another long story short, I asked my account manager, then the management of the complex, then the agency’s central customer service, and then another account manager again, just to get the same guy to now ‘be allowed’ to go on the roof to further fix things.
In other words, it was Chinese communication at its finest and most effective. Most importantly, it has been raining quite a lot the past few days and I have been eagerly eyeing my wall. It seems like I will be able to give the guy some more work pretty soon again.